 |
Quick Find |
 |
|
 |
Categories |
 |
|
 |
Compatible brands |
 |
|
 |
Information |
 |
|
|
| Frequently Asked Questions |
| Click on question to reveal the answer. |
|
 |
Tracking information of your orders are available directly to your account here:
Order history
Log in and click "Afficher" button to see the order you want to track:

Then, in the "Order History", see the different stages of traitemement of your order:

Once the order is shipped, you can track your shipment on the carrier's website by clicking on the tracking number that is in the column "Tracking":

Please note that tracking information in our carrier is only available within 24 hours after shipment.
You will automatically receive an email with the tracking information sent once the order is shipped. |
| last updated - 2012-04-07 17:02:14 |
Tracking indicates that the order has been filed at the post office .
Unfortunately there is no tracking available for some countries in the eurozone after deposition.
You must therefore wait between 3 and 12 business days to receive your order. |
| last updated - 2012-04-07 16:31:37 |
For France, the fare varies between 2.90E and 9.90E according to weight and volume of the order.
The price varies between 4.50E and 17.90E for French overseas, and between 6.50E and 19.90E for the European Union and Switzerland.
To know the exact price of delivery of your order, make a simulation directly on the site. |
| last updated - 2012-04-24 12:29:05 |
For orders to destinations in France, shipments are made max letter (letter followed ripstop, waterproof Tyvek system) with protective foam, colissimo (access), via priority air mail (expert) and Chronopost 13.
For orders to countries of the European Union, shipments are made Postexport colissimo or international.
For orders destined for other parts of the world, the charges are made or recommended international colissimo International.
You can find more details on the means of delivery here:
Shipping information |
| last updated - 2012-04-12 11:06:12 |
France:
For orders paid before 10 am by credit card or paypal, delivery time is approximately 48H (colissimo), and 24H in Chronopost (excluding monday, weekends and holidays).
These periods may vary in case of exceptional weather conditions, strike of post office, holiday season or out of stock (indicated on the site and when ordering).
Foreign and overseas territories:
The time can vary between 3 and 12 business days.
These periods may vary in case of exceptional weather conditions, strike of post office, holiday season or out of stock (indicated on the site and when ordering). |
| last updated - 2012-04-19 11:09:02 |
| We deliver our products worldwide. In case of problems during the ordering process, please contact us by email. |
| last updated - 2011-04-18 13:06:30 |
If the package appears damaged upon delivery, open it in the presence of the deliveryman to check the contents. If products are damaged, absolutely fill a damage form with the carrier.
If the package was deposited in mailbox, bring it to the post office the same day or at the latest the next day and fill absolutely damage form with a teller.
This document is necessary to operate the insurance deterioration. Otherwise, your application may not be supported. |
| last updated - 2013-04-03 09:46:36 |
Vous pouvez vérifier que l'envoi a bien été fait en recommandé par nos soins en vérifiant que l'étiquette qui est sur le colis porte bien la mention "Distribution contre signature" :

Si c'est bien le cas, et que vous avez reçu votre colis dans votre boite aux lettres, il convient de déposer une réclamation auprès de coliposte afin que la situation ne se représente pas pour vous. Vous pouvez le faire ici :
http://www.colissimo.fr/contact/accueilService.do
Par contre, si vous avez choisi un envoi recommandé, que le colis a été déposé dans votre boite aux lettres, et que l'étiquette du colis porte la mention "Distribution SANS signature", vous pouvez nous adresser un email pour nous faire part du problème. |
| last updated - 2012-04-02 17:10:23 |
Dans un premier temps, consultez les informations de suivi sur le site du transporteur. Elles sont accessibles depuis l'email qui vous a été envoyé lors de l'expédition de votre commande, ou sur votre compte client (cliquez ici pour plus d'informations).
Vous pourrez ainsi savoir où se trouve votre commande.
Si les informations qui se trouvent sur le site du transporteur ne vous suffisent pas, vous pouvez le contacter directement à ces numéros :
- La Poste et Coliposte : 3631
- Chronopost : 0 969 391 391
Si vous n'arrivez pas à obtenir plus d'informations du transporteur et que la date d'expédition est supérieure à 5 jours ouvrés, contactez-nous par email en précisant votre numéro de commande afin qu'une réclamation soit déposée. |
| last updated - 2012-04-18 11:47:20 |
If you selected a shipment without a signature, and that you are not at home, the order will be directly deposited into your mailbox. If the package is too large, a notice will be filed by the factor, so you can retrieve the dispatch by post.
If you choose an item with signature, and that you are at home, a notice will be filed by the factor, so you can retrieve the dispatch by post against signature. |
| last updated - 2012-05-14 16:05:42 |
For customers not resident in France, you can pay by credit card, bank transfer and Paypal.
For customers in France, you can pay by credit card, check, bank draft, money order and Paypal. |
| last updated - 2012-04-12 11:08:31 |
Il faut passer commande sur le site et choisir le mode de paiement "Virement bancaire ".
Vous aurez ensuite toutes les informations nécessaires pour effectuer votre virement depuis votre banque : informations bancaires, numéro de commande.
Rendez-vous ensuite à votre banque avec ces informations pour efefctuer le virement.
Vous recevrez également une copie de ces instructions par email. |
| last updated - 2012-06-15 09:37:28 |
| Bank transfers are not immediate. If money was debited from your account, it takes between 1 and 3 days for this transfer to reach us, and that the order is validated. |
| last updated - 2011-04-18 13:07:26 |
Just go to your order history here:
Order history
Log in and click the button "View" by the command:

Then, in the "Invoice", you can view and print your receipt here:

You will also receive an automatic email with the invoice attached once the order is shipped. |
| last updated - 2012-04-07 17:07:38 |
Lorsque l'adresse d'expédition est située dans les DOM-TOM, les commandes sont facturées Hors taxes (sans TVA).
Le bon de commande et la facture seront en euros HT, et le règlement se fera sur cette base.
Vous aurez à payer à la réception du colis, les frais de dédouanement et d'octroi de mer conformément à la loi. |
| last updated - 2012-04-07 16:53:48 |
Although it is difficult to approach the purity of the LEDs, halogen products best suited will be those of the brand MTEC Cosmos Blue. If you have leds original, the model will approach the most in terms of color.
MTEC Super White models are differentiated by them without a white glare of MTEC xenon Comos Blue. The Great White are perfectly white.
The Philips bulbs are the ones that give you more light so approved, but they are also those that give the least good cosmetic results (yellow attenuated but still present).
LED models (H1, H7 etc ...) they are less powerful than halogen models, and we therefore strongly recommend for everyday use. Moreover, they generate an error ODB on vehicles with verification of the bulbs (newer vehicles).
Summary diagram:

|
| last updated - 2012-05-09 17:05:13 |
Le code réduction est à saisir lors de votre passage de commande, sur le page de choix du moyen de paiement :

Code une fois appliqué (page suivante) :

|
| last updated - 2012-04-07 16:56:47 |
There is no reliable P21W, P21/5W and T20 Led computer error-free on the market for luxury vehicles.
Indeed, it is very difficult to remove heat from the resistance, without damaging the LED.
Some products are available on the market, especially for P21W. However, we draw your attention to the fact that these products have a shelf life of several days, and will damage your optics.
Therefore, you can use filament bulbs super white :
Super White products
or a couple of LEDs and external resistors:

|
| last updated - 2013-04-24 17:28:57 |
You can get a discount code on our facebook page:
http://www.facebook.com/LedPerf
Simply click "Like" then click the "discount code category "

|
| last updated - 2012-12-12 09:52:23 |
Toutes les informations concernant un partenariat sont disponibles directement sur le forum partenaire.
Il convient donc de vous rendre directement sur votre forum afin de connaitre les modalités de l'accord.
Aucun code réduction ne sera transmis directement par email. Il convient au préalable de faire une demande par MP (message privé) sur le forum partenaire, dont vous devez être un membre actif. |
| last updated - 2011-07-19 11:01:11 |
Yes, you have to check/uncheck/select the item in the listing which is at the top and bottom of the product page:


For example, if you want to remove leds of the glove box and trunk in this pack, just click on the green icon:

result:

Please note that the package price was updated automatically:

Alternatively, for some packages or kits, select the color of the element by an election or in the dropdown menus:

If customization is not listed on the product you are interested, feel free to contact us by email : info@ledperf.com |
| last updated - 2012-05-29 09:33:45 |
| The products are sold individually unless otherwise stated in the title or description. |
| last updated - 2011-04-18 13:11:26 |
Non. Les CD et fichiers de montage ne sont fournis que lors de l'achat d'un kit ou d'un pack.
Ils ne peuvent donc pas être fournis en cas d'achats de leds au détail. |
| last updated - 2011-04-18 13:10:44 |
Simply check the indicator of stock that is on the product page :
- Stock OK :

- Stock limited

- Out of stock

|
| last updated - 2012-05-21 11:40:28 |
| Yes, your LEDs gradually turn off as before with your bulbs. |
| last updated - 2011-08-24 10:31:22 |
| On newer vehicles and / or high-end, a computer (ODB) controlling the operation of the bulbs is present. It controls the consumption of light bulbs by sending electrical impulses to verify proper operation. A LED with very low power consumption, and the electronic system may find that the bulb is burned out and displays an error message on the odb while the LED is operating normally. If the computer (ODB) considers the power consumption is too low, it can also cut power to the LED, since he considers as the bulb burned out.
Therefore, for models with an computer (ODB) that check operation of lights, you need to order a no ODB error LED.

Also make sure the model you ordered is not in the "list of incompatible vehicles", the link at the bottom of the product page:

|
| last updated - 2012-01-03 12:21:04 |
Just look at the metal part of the bulb which contains all of the information. The bulb is below eg bulb H4 (green box), power 60/55W (red box).

|
| last updated - 2012-10-29 17:22:04 |
Your car is definitely in the list of compatible vehicles is at the bottom of the pages:

Therefore, click on the link and follow the solutions for your vehicle. |
| last updated - 2011-10-24 14:51:38 |
Le clignotement est dû à une vérification du bon fonctionnement des ampoules par l'ordinateur de bord, qui envoie de courtes impulsions électriques. Sur des ampoules à filament classiques, ce clignotement n'est pas visible puisqu'elles ont besoin de plus de puissance pour s'éclairer. Mais les leds consommant peu, ces impulsions peuvent être visibles. Si l'ordinateur de bord (ODB) juge la consommation électrique trop faible, l'ordinateur peut également couper l'alimentation de la led, puisqu'il considère l'ampoule comme grillée, même si ce n'est pas le cas.
Par conséquent, vérifiez que vous avez bien commandé un modèle de leds sans erreur ODB.

Vérifiez également que le modèle que vous avez commandé ne figure pas dans la "liste des véhicules incompatibles", dont le lien est en bas de la page du produit :

|
| last updated - 2011-10-24 15:19:15 |
When buying a pack for marker (veilleuses) or a pack for license plate (plaque) in addition to an interior pack (for the same vehicle), all packs are grouped. This is why you should have received a package named:
Pack luxe + veilleuses
or
Pack luxe + plaque
or
Pack luxe + veilleuses + plaque |
| last updated - 2012-05-09 10:13:58 |
As mentioned in the email informing you of your order shipment, it is imperative to check your order upon receipt and before installation on your vehicle. Make a check of quantities, and models from the product page that is on the website.
If a problem is found, thank you to send us e-mail the following information:
- Your order number
- The model of your vehicle
- A photo of the order as it was received (required)
No claim will be considered if all these conditions are not met. |
| last updated - 2012-05-26 18:38:42 |
Ce problème est dû au courant résiduel. Vous trouverez toutes les informations pour résoudre ce problème ici :
stop_courant_residuel_led.pdf
Vous trouverez les résistances en question ici :
Produit 361
Vous pouvez également utiliser des leds anti-erreur ODB qui vosu éviterons la mise en place de résistance anti-courant résiduel :
Leds sans erreur ODB |
| last updated - 2012-04-12 10:58:58 |
| To do this, you simply fill out the form available by clicking here. A response to your request for customer service will be provided within 48 hours. |
| last updated - 2011-09-29 18:57:28 |
| To do this, you simply fill out the form available by clicking here. A response to your request for customer service will be provided within 48 hours. |
| last updated - 2011-09-29 18:56:38 |
You can request the modification of an order placed on the site if it has not yet been prepared.
Just go to your account and then display the command to change:
Then click the button "Request a change / cancellation of the order":

Then complete the form and click "Submit":
The order is then placed on hold while your request is processed.
A request logically delays preparation and shipment of the order. |
| last updated - 2012-08-24 14:56:40 |
|
|
|